Shipping Policy
At Gomatic, we aim to provide fast, reliable, and transparent shipping services throughout the UK and Europe. Please review the details below, as shipping options and return policies differ depending on your location.
Shipping Within the UK
All orders placed on Gomatic.co.uk are dispatched from our warehouse in Crewe, United Kingdom.
UK Shipping Options:
- Free tracked & signed delivery service on all orders over £50
- Free shipping when purchasing a single Wallet, regardless of order value
- Next Day Delivery available for orders placed before 3 PM (Monday to Thursday)
- For orders under £50, shipping costs will be calculated at checkout based on your location
UK Returns:
We offer free returns for orders shipped within the UK. To initiate a return, please contact our customer service team at info@gomatic.co.uk.
Shipping Within Europe
Gomatic Europe operates from two warehouses: one in the United Kingdom and one in the Netherlands. Shipping conditions vary by country, so please read the following information carefully.
Europe Shipping Options:
- Free DPD shipping is available on orders over €100 in most EU countries
- Orders under €100 will be charged shipping based on destination and will be shown at checkout
- We are currently unable to offer free returns within Europe. All return costs must be covered by the customer
EU Free Shipping Eligibility:
Free shipping over €100 is available in the countries listed below. For countries not included, shipping rates will be applied at checkout.
- Free Shipping Countries (Orders €100+): Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Spain, Sweden
- Countries Excluded from Free Shipping: Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Iceland, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Vatican City
Note: Some countries are excluded from free shipping due to their distance from our warehouse in the Netherlands or limited shipping availability from our logistics partners.
If you have any questions about your order or need further support, please reach out to our customer service team at info@gomatic.co.uk.
Frequently Asked Questions
We are happy to offer shipments from Gomatic.co.uk and Gomatic.eu to most of Conteinental Europe and the UK.
For questions about GOMATIC, please reach out to info@gomatic.co.uk
As Above, shipping costs will vary depending on the country.
As you can appreciate, the cost of shipping in Europe varies drastically depending on the size of the box and the location its being shipped to. As such its very complex to manage and in some cases we have to apply overarching rules.
You can discover shipping costs at Checkout, or feel free to reach out through our chatbot or at info@gomatic.co.uk
It can take 1-3 business days to process orders regardless of the shipping method selected at checkout. In our experience, most orders are shipped the same day (if ordered before 3pm), however it can take longer sometimes.
During holiday sales and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order in extreme circumstances.
Tracking information is sent via text message or email once your order has shipped.
Our team works as quickly as possible to get your order shipped once you place your order. Orders placed are sent directly to our fulfillment centers.
If you need to change an order please contact our Customer support (info@gomatic.co.uk) rep to manually cancel or edit your order. We cannot guarantee that we will be able to make any adjustments to an order once it has been placed.
Alternatively, if you need to change your delivery address or hold the shipment, please feel free to manage your delivery through the courier's website.
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Check our complete list of FAQs here.
If you're still unable to find what you need, please don't hesitate to reach out!